Before troubleshooting, please be aware that: 

• If you send a request to a protected route (e.g. “/Documents”) without a token, you will get a “Wrong route name” error.
• If you send a request to a protected route (e.g. “/Documents”) with a valid token, but your request doesn’t match any of the available functions, the response will list the available functions.
• If you send a request with an invalid token, you will get locked out temporarily.

We strive to provide a simple and self-explanatory response data model. While we maintain internal documentation, we do not currently offer a public version. If you have any questions about the data model, please feel free to reach out to us.

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Panel API

If you are experiencing issues while using the Panel API, follow these troubleshooting steps to identify and resolve the problem.

• Check the API response codes to identify specific errors.
• Inspect the browser’s developer console (F12 > Console tab) for any JavaScript or network errors.
• Ensure that the API key or authentication credentials are correct.
• Verify that your API request parameters are formatted correctly.

If the issue continues after following these steps:

• Use the latest version of a modern browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Outdated browser versions may cause API-related errors.
• Temporarily disable all browser extensions and test the API again.
• Test the API from a different computer to determine if the issue is system-specific.
• Connect to a different network, such as a home internet connection, and avoid using a VPN when testing the API.

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Contact Support

If none of these steps resolve the issue, please submit this form, including: 

• A description of the problem so that we can reproduce it. 
• Screenshot from the front-end.
• Screenshot from the JavaScript console. 
• The user browser’s information. Please, share a link from https://www.whatismybrowser.com/ 

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